Navigate your NetSuite journey with confidence. Our tiered managed services provide the perfect balance of expertise, support, and strategic guidance to drive your business forward.
We make NetSuite do things you never thought possible — including AI
Automated case routing, sentiment analysis, intelligent workflows — we're not just talking about it, we're doing it.
We ship features fast, iterate quickly, and scale instantly. No more 6-month projects that miss the mark.
We'll put our team against anybody. Deep NetSuite veterans who think outside the box and make NetSuite bend to your will, not the other way around.
We've done things in NetSuite that even NetSuite hasn't seen before. Complex integrations, custom UIs, performance at scale — if you can dream it, we can build it.
Not just monitoring — we're actually fixing issues before you know they exist. Our alerts catch problems early, and our team solves them while you sleep.
Stop fighting with NetSuite. We make it work the way you need it to - automating tasks, fixing problems, and keeping everything running smooth.
Select the tier that best matches your current needs. Upgrade anytime as your requirements evolve.
Peace of mind for teams starting with NetSuite.
Smarter processes and deeper insights for growing businesses.
Strategic oversight and always-on support for enterprise scale.
See how each tier builds upon the previous to provide comprehensive NetSuite support
| Features | Foundation | Advanced | Enterprise |
|---|---|---|---|
| User Management | ✓ | ✓ | ✓ |
| Troubleshooting and Support | ✓ | ✓ | ✓ |
| Basic Saved Searches and Reports | ✓ | ✓ | ✓ |
| Basic Data Management | ✓ | ✓ | ✓ |
| Quarterly System Health Check Report | ✓ | ✓ | ✓ |
| Native System Configuration | ✓ | ✓ | ✓ |
| Advanced Saved Searches | ✓ | ✓ | ✓ |
| Basic Business Process Automation | ✓ | ✓ | ✓ |
| Reporting and Analytics Support | ✓ | ✓ | ✓ |
| Updates and Upgrades | ✓ | ✓ | ✓ |
| Advanced SuiteScript Development | — | ✓ | ✓ |
| Custom Record Development | — | ✓ | ✓ |
| Workflow Management | — | ✓ | ✓ |
| Integration Development & Management | — | ✓ | ✓ |
| AI Development | — | ✓ | ✓ |
| Strategic System Architecture Management | — | — | ✓ |
| Enhanced System Monitoring | — | — | ✓ |
| Proactive System Optimization | — | — | ✓ |
| Partner and Project Management | — | — | ✓ |
| Monthly NetSuite Admin Hours | Included | Included | Included |
| Monthly Development Hours | — | Included | Included |
| Unused Hours Rollover* | ✓ | ✓ | ✓ |
| Additional Development Services | — | Discounted | Discounted |
* Unused hours roll over to the following month, up to a maximum equal to your tier's monthly allotment.
Ready to choose your tier? Our team will help you select the perfect level of support for your business needs.
Get Started TodayWe discuss your NetSuite environment and business objectives
Our experts evaluate your current setup and identify opportunities
We recommend the ideal tier and customize your service plan
Begin with onboarding and continuous improvement
Join businesses that trust Contra Systems for their NetSuite success.
Get answers to common questions about our services
Managed services provide ongoing support, maintenance, and optimization with predictable monthly costs. Project work is for one-time implementations or major customizations and is quoted separately.
Yes! Each month, any unused hours can be rolled over to the subsequent month, subject to a maximum rollover limit. This limit is equivalent to the monthly hour allotment of your specific tier. For example, if your tier includes 30 hours per month, a maximum of 30 hours can be transferred to the following month if they are not used.
Absolutely! You can upgrade your service tier at any time. We'll help ensure a smooth transition and immediately expand your services to match your growing needs. Many clients start with Foundation and upgrade as their business scales.
We follow NetSuite's security best practices, use role-based access controls, maintain audit trails, and never store your data outside of NetSuite. Our team members sign NDAs.