Privacy Policy

Protecting your privacy is important to Contra Systems. Please read our Privacy Policy below to learn how we treat information you provide us.

Introduction

We want our users to be aware of any information we collect, how we use it, and under what circumstances we disclose it.

Information Collection and Use

We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website (the "Website") only as disclosed in this Privacy Policy. This statement applies solely to information collected on this Website. Contra Systems may collect additional personal information from Website visitors through forms on the Website and email communication. Any further information we may require is only requested to enable us to provide the most appropriate response to your request.

When you visit our Website, we collect minimal, privacy-focused analytics data that does not personally identify you:

• Aggregated page views and navigation patterns
• Device types and browsers
• Country and state/region location
• Approximate regional zones for general geographic distribution

We do NOT collect IP addresses in our analytics, specific cities, addresses, precise locations, or use tracking cookies.

Privacy-First Analytics

We use our own privacy-focused analytics system that respects your privacy:

• Minimal Cookies: We do not use any tracking cookies. Essential security cookies may be used for core website functionality. Session data is stored temporarily in your browser's sessionStorage and expires when you close your browser.
• No Personal Data in Analytics: Our analytics do not collect names, email addresses, or any personally identifiable information.
• No Third-Party Analytics: We don't use Google Analytics, Facebook Pixel, or other third-party tracking services.
• Respects Do Not Track: If your browser sends a "Do Not Track" signal, our analytics will automatically respect it and not collect any data.
• GDPR & CCPA Compliant: Our analytics are designed to be fully compliant with privacy regulations without requiring consent banners.

The anonymous analytics data we collect helps us understand:

• Which pages are most visited
• General traffic patterns and user journeys
• Device types (mobile/desktop/tablet)
• Browser types (Chrome/Firefox/Safari)
• General geographic distribution (country and state/region level)
• Average session duration

This data is aggregated and cannot be used to identify individual visitors. We use it solely to improve our website and services.

Cloudflare Services

Our website is hosted and protected by Cloudflare, which processes certain technical information to provide security and performance services:

• IP Address Processing: Cloudflare processes IP addresses to provide DDoS protection, bot detection, and geographic routing. IP addresses may be temporarily logged for security purposes.
• Security Features: Cloudflare helps protect our site from malicious traffic and attacks. Essential security cookies may be set for protected areas.
• Performance Optimization: Content delivery and caching to improve site speed globally.
• Analytics: Cloudflare provides us with aggregated analytics about traffic patterns, threats blocked, and bandwidth usage.

For more information about how Cloudflare handles data, please see Cloudflare's Privacy Policy.

Website Security

We employ generally accepted technology standards to ensure the security of information on this Website. Contra Systems has various measures in place to protect your personal information against misuse, loss, or unauthorized disclosure, including the use of secure socket layer (SSL) encryption technology. However, the transmission of data over the Internet is inherently insecure, and we cannot ensure the security of such systems.

Links to Third-Party Sites

There may be instances throughout our Website where a link is provided to third-party websites. This Privacy Policy does not apply to third-party websites. We strongly recommend that you review the respective privacy policies for those third-party websites.

Contact Us Forms

Throughout our site there are contact forms that request information from users. When you submit a form, we collect:

• Information you provide: Name, email address, phone number, company name, service interests, and any messages or details you choose to share
• Technical information: IP address (for security and anti-spam purposes only), browser type, device type, operating system, and browser language
• Location data: Country, state/region, city, timezone, and postal code (derived from IP address for form submissions only)
• Security data: Bot detection scores, threat scores, and network information to prevent spam and abuse

Important: IP addresses are collected ONLY when you submit a contact form for security and anti-spam purposes. IP addresses are NOT collected during regular website browsing or in our analytics.

When you submit a form, your information is transmitted securely using industry-standard encryption and stored in our secure business systems. We use multiple layers of security to protect your data during transmission and storage.

We use this data solely to:

• Respond to your inquiries and provide the services you've requested
• Protect our forms from spam and malicious submissions
• Analyze geographic distribution of inquiries to better serve our clients
• Debug technical issues using session identifiers
• Manage customer relationships and track service requests

We never sell or share your personal information with third parties for marketing purposes. Form submission data is retained in our systems for legitimate business purposes including customer service, legal compliance, and business analytics. You may request access to, correction of, or deletion of your data at any time by contacting us.

Lawful Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data under the following lawful bases:

• Analytics Data: Legitimate interests (improving our website and services) - note that our analytics do not collect personal data
• Contact Forms: Consent (when you voluntarily submit a form) or legitimate interests (responding to business inquiries)
• Security Processing: Legal obligations and legitimate interests (protecting our website from fraud and abuse)

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

Personal Information We Collect

• Through contact forms only: Name, email, phone number, IP address (for security/anti-spam)
• Through analytics: Regional location data (country and state only) - no IP addresses collected
• Device and browser type: Anonymous technical information

Your Rights

• Right to know what personal information we collect
• Right to delete your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided below.

SMS/Text Messaging Terms

By providing your mobile phone number or initiating a text conversation with Contra Systems, you consent to receive SMS text messages from us. These messages may include responses to your inquiries, case status updates, or other information relevant to the services we provide. You may opt out at any time by replying "STOP" to any text message you receive from us. If you have additional questions about our text messaging practices, please contact us.

Your Privacy Rights

Regardless of how we collected your information (through forms or general website usage), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal requirements
• Right to Opt-Out: Opt out of marketing communications
• Right to Data Portability: Request your data in a commonly used format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days (or 45 days for California residents under CCPA). We may need to verify your identity before processing your request.

Analytics Opt-Out: Our analytics system automatically respects the "Do Not Track" setting in your browser. If you have DNT enabled, no analytics data will be collected. Additionally, our analytics do not use cookies or collect personal information, so no consent or opt-out is required under GDPR or CCPA.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

• Form submission data: Retained in NetSuite for customer relationship management
• Analytics data: Anonymous aggregated data retained for website improvement (no personal information)
• Server logs: Retained temporarily for security and debugging purposes
• Session data: Automatically cleared when you close your browser (sessionStorage)

Modifications

Contra Systems reserves the right to amend this Privacy Policy. We will post any revised Privacy Policy on this site.

Conflict Resolution

We are committed to resolving disputes within one week. If problems arise, users may contact us by email or telephone.