Privacy Policy

Protecting your privacy is important to Contra Systems. Please read our Privacy Policy below to learn how we treat information you provide us.

Introduction

We want our users to be aware of any information we collect, how we use it, and under what circumstances we disclose it.

Information Collection and Use

We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website (the "Website") only as disclosed in this Privacy Policy. This statement applies solely to information collected on this Website. Contra Systems may collect additional personal information from Website visitors through forms on the Website and email communication. Any further information we may require is only requested to enable us to provide the most appropriate response to your request.

When you visit our Website, we may collect technical information on you that does not identify you by name. This information may include your IP address, type of web browser, and Website usage activity and preferences. We may use this technical data measure to improve the effectiveness of our Website, to help diagnose any issues with our servers, to administer the Website, to see where Website traffic patterns are, and to identify our Website users.

Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use, why we use them, and how you can manage your preferences, please see our Cookie Policy.

Analytics Services

We use third-party analytics services to help us understand how visitors use our Website and to improve our services. These services include:

• Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on.

These analytics services use cookies and similar technologies to collect and analyze information about use of our Website. The information generated about your use of the Website (including your IP address) will be transmitted to and stored by these service providers on servers in the United States. They will use this information for the purpose of evaluating your use of the Website, compiling reports on Website activity for us, and providing other services relating to Website activity and internet usage.

Website Security

We employ generally accepted technology standards to ensure the security of information on this Website. Contra Systems has various measures in place to protect your personal information against misuse, loss, or unauthorized disclosure, including the use of secure socket layer (SSL) encryption technology. However, the transmission of data over the Internet is inherently insecure, and we cannot ensure the security of such systems.

Links to Third-Party Sites

There may be instances throughout our Website where a link is provided to third-party websites. This Privacy Policy does not apply to third-party websites. We strongly recommend that you review the respective privacy policies for those third-party websites.

Contact Us Forms

Throughout our site there are contact forms that request information from users. When you submit a form, we collect:

• Information you provide: Name, email address, phone number, company name, service interests, and any messages or details you choose to share
• Technical information: IP address, browser type, device type, operating system, and browser language
• Location data: Country, state/region, city, timezone, and postal code (derived from IP address)
• Security data: Bot detection scores, threat scores, and network information to prevent spam and abuse

When you submit a form, your information follows this secure process:

1. Data is transmitted securely via HTTPS and temporarily stored in a Cloudflare Queue
2. Within minutes, it's transferred to Contra Systems' secure NetSuite instance
3. Once successfully transferred, the data is automatically removed from the Cloudflare Queue

We use this data solely to:

• Respond to your inquiries and provide the services you've requested
• Protect our forms from spam and malicious submissions
• Analyze geographic distribution of inquiries to better serve our clients
• Debug technical issues using session identifiers
• Manage customer relationships and track service requests

We never sell or share your personal information with third parties for marketing purposes. Form submission data is retained in our systems for legitimate business purposes including customer service, legal compliance, and business analytics. You may request access to, correction of, or deletion of your data at any time by contacting us.

SMS/Text Messaging Terms

By providing your mobile phone number or initiating a text conversation with Contra Systems, you consent to receive SMS text messages from us. These messages may include responses to your inquiries, case status updates, or other information relevant to the services we provide. You may opt out at any time by replying "STOP" to any text message you receive from us. If you have additional questions about our text messaging practices, please contact us.

Your Privacy Rights

Regardless of how we collected your information (through forms, cookies, analytics, or general website usage), you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information, subject to legal requirements
• Right to Opt-Out: Opt out of analytics tracking, marketing communications, and cookies
• Right to Data Portability: Request your data in a commonly used format

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days (or 45 days for California residents under CCPA). We may need to verify your identity before processing your request.

For analytics and tracking opt-out:

• Google Analytics: Install the Google Analytics Opt-out Browser Add-on
• All cookies: Adjust your browser settings or use our cookie management tool

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Specifically:

• Form submission data: Retained in NetSuite for customer relationship management
• Analytics data: Retained according to Google Analytics' policies
• Server logs: Retained for 30 days for security and debugging purposes
• Cookie data: Varies by cookie type (see our Cookie Policy)

Modifications

Contra Systems reserves the right to amend this Privacy Policy. We will post any revised Privacy Policy on this site.

Conflict Resolution

We are committed to resolving disputes within one week. If problems arise, users may contact us by email or telephone.